Elena Kilpatrick

Elena Kilpatrick is an accomplished executive with extensive experience in operations and customer service within the telecommunications industry. Currently serving as RVP of Fulfillment/Tech Ops at Comcast since January 2020, Elena oversees service excellence in New Jersey and Delaware. Prior to this role, Elena held various leadership positions at Frontier Communications, including National Vice President of Commercial Contact Centers and Operations, where accountability included leadership over 220k+ accounts and substantial revenue growth, along with improving NPS scores significantly. Other prominent roles at Frontier encompassed Senior Vice President of Customer Operations and General Manager positions, demonstrating strong capabilities in P&L management, customer experience enhancement, and operational efficiency. Elena's early career included roles at Commonwealth Telephone, CTSI & CTCo, and Bell Atlantic NYNEX Mobile, contributing to expertise in sales, service, and marketing strategy development. Elena earned a B.S. in Business Administration from Montclair State University, concentrating in Management and Marketing.