Heather Rodriguez is a seasoned professional with extensive experience in product management and training within Comcast, starting in 1997 and currently serving as a Senior Product Manager. In this role, Heather oversees the training product portfolio for Comcast Business, specifically supporting Care call center teams by applying Instructional Design principles to enhance training materials. Previously, Heather held positions as Product Manager and Senior Trainer within the same organization, demonstrating a strong background in managing training content for various call center teams. With a Bachelor of Arts in Project Management from Ashford University earned in 2021, Heather's career also includes roles at America Online and Comcast Cable, showcasing a breadth of expertise in technical support and training delivery.
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