Iyana Mapp

Iyana Mapp, MPA, has extensive experience in human resources and customer service, with a career spanning from September 2014 to April 2024. At Old Navy, Iyana served as a Business & Training Specialist and Sales Associate, focusing on coaching sales team members and providing exceptional customer service. Following this, a tenure at Comcast included roles as Senior Human Resources Consultant, Human Resources Specialist, Senior Specialist in Benefits Service Delivery & Experience, and Senior Human Resources Specialist, offering comprehensive support across various HR functions such as benefits administration, recruitment, and employee inquiries. Early in the career, Iyana worked as a Client Relationship Specialist at Vanguard, delivering client services in a contact center. Academic credentials include a Bachelor of Arts in Political Science and Government and a Master’s degree in Public Administration, both from West Chester University of Pennsylvania.