James Shin has a robust background in customer service and billing analysis, with significant experience at Comcast from July 2019 to May 2015, where roles included Lead Billing Analyst, Sales & Service Representative, and Billing Analyst 3. Key responsibilities involved project management for migration initiatives, maintaining database integrity, and participating in leadership programs, including managing schedules and resolving escalations. Prior experience at Valve Corporation from March 2010 to July 2011 encompassed providing technical and billing support for online gaming users and auditing transactions for fraud. James holds a Bachelor of Business Administration in Management Information Systems and Services from Eastern Washington University, a Computer Science degree from North Seattle Community College, and a Bachelor of Business Administration in Accounting from the University of Washington's Michael G. Foster School of Business.
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