Comcast
Jeffrey Kosuda is an experienced professional in customer experience optimization and data analysis, currently serving as Director at Comcast since September 2018. In this role, Jeffrey manages a team responsible for conducting in-depth analyses to enhance customer interactions using data analytics, machine learning, and automation. Prior to this, Jeffrey held positions at Convergys, where responsibilities included managing analysts focused on customer satisfaction and operational metrics, and at FirstEnergy as a Business Analyst, contributing to process integrity and efficiency across the organization. Jeffrey began the career as a Sales Manager at InfoCision Management Corporation and holds a Bachelor of Arts in International Relations and Affairs from Kent State University.
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