Jess Martinsen is a Senior UX Designer at Comcast Cable, where they have been working since 2017 on a redesign of the new customer chat interface as part of a cross-discipline team. Previously, from 2014 to 2017, Jess served as a User Experience Designer, leading usability tests and developing customer personas for Comcast's member services portal. Jess earned a Bachelor's degree in Computer Science from Penn State University in 2014.
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