Jon Berg is a seasoned professional with over 15 years of experience in optimizing team performance and customer experience. Currently serving as the Sr. Manager of XOC Operations at Comcast, they lead a team responsible for monitoring and triaging network operations, ensuring seamless connectivity 24/7. Jon previously held roles as a Technician and TechOps Supervisor at Comcast, where they developed expertise in RF technology and focused on team leadership and KPI improvements. They earned an MBA in Organizational Leadership from Southern New Hampshire University, further enhancing their skills in strategic planning and organizational leadership.
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