Jonathan Luste is the Director of ServiceNow Practice at Comcast Cable, where they design, implement, and operate a ServiceNow Center of Excellence and Innovation. Previously, Jonathan held various managerial positions at Comcast, including Sr Manager of Security Workflow Development and Support, where they managed a team focused on optimizing workflows and incorporating automation into ServiceNow deployments. Jonathan also served as a Technical Services Manager at CompUSA and a Technical Analyst at Trion Group, a Marsh & McLennan Agency, LLC Company. They earned a Bachelor of Science in Business Administration and Management from Rutgers, The State University of New Jersey-Camden. Passionate about process improvement and leadership, Jonathan aims to support their teams and enhance customer experiences.
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