Karen Morris

Karen Morris has extensive experience in retail and operations management within the telecommunications and marketing industries. Currently serving as a Retail Operations Manager at Comcast since September 2013, Karen executes strategic plans to enhance operational excellence across Xfinity Stores. Previous roles include Sales Operations Specialist and Retail Store Manager, where consistent year-over-year growth in customer experience and employee satisfaction metrics was achieved. Prior to Comcast, Karen was a Claims Analyst at Advantage, effectively managing work-related injury claims and reducing overall claim volumes. Additional experience includes supervisory roles at ACCENT Marketing and Chase, with a strong focus on customer advocacy and operational efficiency. Karen holds a Bachelor of Business Administration from the University of Louisiana Monroe, earned in 2001.