Lawrence Birch

Lawrence Birch is an experienced contact center leadership professional with 20 years of diverse management experience across telecommunications, healthcare, insurance, and banking. Lawrence has consistently achieved or exceeded performance goals, significantly improved customer experience, and led operations involving 8,000 agents and $2 billion in revenue. Previous roles include Director and Senior Manager of Business Intelligence at Comcast Cable, where they earned multiple awards for performance improvements. Currently, Lawrence is pursuing a B.S. degree in Computer and Information Systems at Thomas Edison State College.