Lea Refice is the Vice President of Experience Strategy and Design at Comcast, where they lead research, content strategy, and user experience design teams to enhance customer service and sales across various channels. Previously, Lea held various roles in user experience and information architecture at companies like Vanguard, Verizon, and The MITRE Corporation, gaining extensive experience in agile methodologies and user-centered design. They earned an MBA in Human Factors and Marketing from Bentley College and a BA in Computer Science from Villanova University. As a founding member of ProFound, Lea is also dedicated to advancing disability inclusion and accessibility within the workforce.
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