Marcus Ferrell has extensive experience in technical support and operations management within the telecommunications industry. Currently serving as a Tier 3 Operations Supervisor at Comcast Xfinity Mobile since June 2018, Marcus also holds a position as Supervisor of Technical Support at Comcast Cable since June 2016. Previous roles include Co-Owner at SPSI, LLC, NOC Manager and Operations Manager at Level 3 Communications, and Technical Support Supervisor at XO Communications. Earlier experience encompasses various technical and support roles at Covad Communications, Sprint/Nextel, and Anthem Blue Cross Blue Shield, focusing on customer service, technical problem resolution, and operational oversight in 24/7 environments.
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