Michael Laureano

Michael Laureano serves as a Senior Manager for CX Strategy & Operations at Comcast since August 2018, where significant contributions include driving strategic Net Promoter System deployment, facilitating coaching for leadership, and managing a substantial budget for contracted consultants in customer experience initiatives. Prior to Comcast, Michael worked as a Store Manager III and Vice President at TD, overseeing customer service and sales, and mentoring teams to enhance sales in deposit and lending products. Michael's earlier experience in the US Army as a Military Police Officer involved base and convey security both domestically and internationally. Michael holds a Bachelor of Science in Marketing with a Minor in Finance from Wilmington University.