Michael Millington

Head Of Strategy & Planning, Customer Service Technology at Comcast

Michael Millington is a seasoned professional with extensive experience in strategy, planning, and marketing within the technology and consumer goods sectors. Currently serving as Head of Strategy & Planning for Customer Service Technology at Comcast since January 2018, Michael focuses on identifying service capability gaps and implementing innovative solutions. Previous roles at Comcast include Head of Deployment, where responsibilities included leading technology rollouts for customer service agents. Prior to Comcast, Michael was Consulting Director at Sand Cherry, overseeing project management and product development for Digital Care tools. Michael began career at British American Tobacco, progressing from Brand Manager to Marketing Deployment Manager, contributing to brand marketing strategies across Central America and the Caribbean. Academic credentials include a Strategic Management and Finance degree from The Wharton School and a BSc in Management from the University of the West Indies, complemented by executive education from Tuck Executive Education at Dartmouth.

Location

Jensen Beach, United States

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Comcast

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Comcast creates incredible technology and entertainment that connects millions of people to the moments and experiences that matter most. They are a global media and technology company with three primary businesses: Comcast Cable, NBCUniversal, and Sky. Comcast Cable is one of the United States’ largest video, high-speed internet, and phone providers to residential customers under the Xfinity brand, and also provides these services to businesses. It also provides wireless and security and automation services to residential customers under the Xfinity brand. Xfinity delivers the best entertainment to customers via X1, Flex and Stream. NBCUniversal is global and operates news, entertainment and sports cable networks, the NBC and Telemundo broadcast networks, television production operations, television station groups, Universal Pictures, and Universal Parks and Resorts. Sky is one of Europe's leading media and entertainment companies, connecting customers to a broad range of video content through its pay television services. It also provides communications services, including residential high-speed internet, phone, and wireless services. Sky operates the Sky News broadcast network and sports and entertainment networks, produces original content, and has exclusive content rights. 23 million customers in six countries get brilliant TV, broadband and mobile from Sky. Additional business lines include Comcast Ventures, Comcast Technology Solutions, and Comcast Spectator. Comcast Ventures combines the resources of a global media and technology leader; the expertise of a leading venture fund; and the technical insight, scale, and experience of a strategic investor. Comcast Technology Solutions exists to provide the technologies businesses need in order to provide all these wonderful choices. Lastly, their Comcast Spectator segment is a national leader in the world of sports and entertainment with a portfolio of various professional sport franchises.


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10,000+

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