Scott Caughorn has experience in the telecommunications sector, specifically with Comcast Cable from March 2013 to September 2013, where roles included Productivity Coach and Associate Workforce Analyst. As a Productivity Coach, responsibilities involved coaching agents on developing performance metrics aligned with company objectives. In the role of Associate Workforce Analyst, Scott Caughorn scheduled break times and meetings for agents in call centers located in Knoxville, Tennessee, and Huntsville, Alabama, utilizing Microsoft Word, Excel, and EWFM/Verint programs. Previous positions at Comcast included Real Time Adherence Analyst, managing adherence and call metrics for customer account executives, and IP Support, focusing on troubleshooting and resolving business-related customer issues. Scott Caughorn completed education at Fulton High from 1989 to 1992.
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