Serge Kasongo

Serge Kasongo has extensive experience in the telecommunications industry, primarily with Comcast, where roles included Field Service Technician, Service & Installation Supervisor, Manager of Installation & Service, and Director of National Field Operations. Serge demonstrated expertise in technician leadership, employee engagement, and operational improvement, leading to significant increases in employee morale and performance metrics. With a Bachelor's degree in Business Administration and Management from the University of Phoenix, Serge has successfully implemented initiatives that enhance customer experience and drive efficiency, notably achieving a $6.7 million annual savings through process enhancements. Recognized for outstanding contributions, Serge continues to impact the organization positively through collaboration and innovation.