Tina Mergenthal

Tina Mergenthal is the Director of Workforce Management at Comcast, where they lead initiatives focused on best practices and analytics across the organization. With over 20 years of experience in the call center industry, Tina has held various roles, including Sr. Manager of Workforce Management and Customer Care Center Manager at PECO Energy, honing their skills in strategic planning, forecasting, and staffing. They have successfully managed teams and implemented changes that improved service levels and operational efficiency. Tina earned a BA in Business Management from the University of Phoenix and is Prosci Change Management certified.