Virgil Grim

Virgil Grim is a results-oriented call center professional with extensive experience in vendor management and customer operations. Currently serving as the Director of Sourcing Management & Governance at Comcast Cable, Virgil has a proven track record of enhancing operational efficiency and customer experience. Past roles include strategic positions at Cricket Communications, where they implemented process changes leading to significant improvements in customer satisfaction and cost savings. Recognized for exceptional performance in high-growth environments, Virgil excels in business process restructuring and capacity planning.