Timothy Roeckel

Timothy Roeckel is an accomplished executive with extensive experience in customer support and operations management across multiple technology companies. Currently serving as VP of Global Customer Support at Command Alkon, Timothy leads the global customer support teams and strategy. Previously, Timothy held various leadership roles at RingCentral, including AVP of Customer Support, focusing on frontline care and tiered technical support, and Sr. Director of Global Support Programs with responsibilities for customer communications and support operations. Earlier experience includes significant roles at Level 3 Communications, tw telecom inc., and Covad Communications, overseeing large teams and managing customer experience initiatives while driving substantial revenue growth. Timothy Roeckel is further enhancing expertise through a program in Leadership for the AI Age at the Massachusetts Institute of Technology, set to conclude in October 2025.