Susan Ott is an experienced Customer Success Manager currently working at CommandLink since July 2024. Prior to this role, Susan served as a Senior Customer Success Manager at Creative Virtual from April 2017 to May 2024, contributing to self-service customer experience management solutions for enterprises. Between February 2009 and April 2017, Susan worked at Windstream Communications as a Senior Account Manager, developing strategic sales plans and maintaining key customer communications. Susan's career began at Broadview Networks, formerly ATX Communications, where from September 1999 to January 2009, responsibilities included proactively engaging with customers and driving sales through up-selling while addressing service issues. Susan holds a degree from Villanova University, obtained in 1999.
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