Charles Pointer, Jr. is an experienced professional in bank operations and customer service management, currently serving as Vice President of Bank Operations at Commerce Bank since March 2022. Prior roles include Assistant Vice President of Service Administration at National Advisors Trust Company and Director of WRI Contact Center and Knowledge Solutions at Waddell & Reed, Inc. from June 2019 to February 2020. Charles has also held the positions of Director of Contact Center Operations and Brokerage Call Center Manager at Waddell & Reed and Boston Financial Data Services, respectively. Charles holds a Bachelor of Science in Operations Management from DeVry University, earned between 1994 and 1997.
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