Enrico Cellini

Enrico Cellini is a seasoned professional with extensive experience in customer success and omni-channel management. Currently serving as a Senior Enterprise Customer Success Manager at commercetools since October 2022, Enrico excels in building strong relationships with enterprise clients, implementing strategic initiatives, and leveraging data analytics to drive product adoption and customer satisfaction. Prior to this role, Enrico held various positions at YOOX NET-A-PORTER GROUP from August 2014 to October 2022, culminating in the role of Head of Omni Channel, where responsibilities included managing customer success plans, overseeing omni-channel project strategies, and leading a B2B customer-facing team. Enrico's career also includes a tenure at Apple as a Management Trainee and internships at the United Nations Regional Information Centre and the Embassy of Italy in the United States. Enrico holds a Master's degree in International Relations from Alma Mater Studiorum – Università di Bologna and has completed courses in sustainability studies.