Laurel McIntosh

Laurel McIntosh is an experienced customer success professional currently serving as an Enterprise Customer Success Manager at commercetools since January 2023. Previously, Laurel held various roles at Twilio Inc., including Sr. Customer Success Manager and Customer Success Manager, from May 2021 to January 2023. Laurel also worked at Granicus as a Sr. Strategic Customer Success Consultant and Strategic Customer Success Consultant from February 2019 to May 2021, and held a position as Key Account Consultant at Meltwater between April 2018 and February 2019. Earlier experience includes roles such as Manager Client Solutions at Matlen Silver and Account Manager at DIVERSANT, LLC. Laurel earned a Bachelor of Science degree from the University of North Carolina at Charlotte and a CORe Credential of Readiness from Harvard Business School Online in 2021.