Vanessa Roth is the Managing Director and head of Customer Relationship Management at Commerzbank AG, where they oversee the development and implementation of a customer-centric CRM strategy. They lead an international team of over 100 individuals, driving digitalization and process automation to enhance operational efficiency. Prior to their current role, Vanessa held positions as Chapter Lead for Cross Channel Services and Team Lead for Digital Banking Operations, contributing significantly to the transformation of banking processes. Their experience includes roles at RBS and Dresdner Bank, along with a Bachelor of Business Administration in Banking and Finance from the Frankfurt School of Finance & Management.
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