Alfrika Williams possesses extensive experience in IT support and management, having held various positions across reputable organizations. At Oldcastle, Alfrika served as Assistant Service Desk Manager, implementing customer satisfaction strategies and supervising a team of 25 support staff. As a Level II Helpdesk Analyst, Alfrika provided 24/7 support for hardware and software issues. Alfrika's tenure at Wachovia Bank included responsibilities as an Internal Systems Support Analyst, aiding mortgage groups with technical support across the U.S. At CommScope, Alfrika progressed from North America Service Desk Manager to User Experience Manager, leading a team that successfully delivered a natural language AI chatbot to 20,000 employees. Alfrika has also worked as a Product Support Specialist at SAIC, providing advanced application support. Alfrika holds a Bachelor's degree in Economics from Rowan University.
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