Emma Mirat is an experienced leader in customer service and operations, currently serving as EMEA Customer Service Director at CommScope since February 2017. Previously, Emma was Business Operations Director at Orange España from March 2010 to May 2015, overseeing 120 staff members. Prior roles include Operations Director at Ipsos, Operations Manager at EDS Contact Center, and Assistance Call-Center and Processes Manager at RACE Asistencia. Emma's early career included positions at Hertz and Competitive Advantage Factory, as well as serving as a Structural Engineer for nuclear stations at Equipos Nucleares S.A. Emma holds an Executive MBA from IE Business School and has pursued further education in digital business, artificial intelligence, and analytics at The Valley Business & Tech School.
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