Jana Guzmická is an experienced professional currently serving as the Manager of Customer Claims for the EMEA and LATAM regions at CommScope, a position held since June 2016. In this role, Jana leads a team of Customer Complaints Coordinators, analyzes regional trends, and collaborates with distribution and transportation teams to align customer complaints procedures. Prior to this role, Jana was the EMEA Quality Assurance Coordinator, focusing on customer complaints and quality notifications. Jana's career includes a decade at IBM, where responsibilities included Business Controls Coordinator, ensuring compliance with Sarbanes Oxley requirements, as well as roles in logistics coordination and contract management. Jana holds a degree in Management of Environment and Regional Development from the Slovak University of Agriculture in Nitra.
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