Vicky Calvert is an experienced leader in customer service and operations management, currently serving as the NextGen Director at Community Bible Study since September 2021, where oversight includes two directors, fourteen teachers, and seventy children in children's and youth programs. Previously, Vicky contributed to Sony Electronics in a temporary operations and project management role focusing on improving customer experience for third-party vendor call centers. A significant tenure at Verizon Wireless spanned from September 2003 to May 2018, focusing on team leadership and operational responsibilities, including managing over seventy-five customer service representatives and leading initiatives to enhance employee and customer satisfaction. Vicky's early career included a managerial role at Sprint, overseeing a large customer service center. Vicky holds a Bachelor of Science in Call Center Operations Management from Bellevue University and a Bachelor of Arts in Christian Education from Trevecca Nazarene University.
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