Community Phone provides easy-to-use, dependable landline phone service for households and businesses.

Information Technology

Telecommunications

Community Phone

Community Phone's headquarters in Allston, MA, United States

James Graham

Anonymous

Carlos Nigrinis

Ellie Lasater-Guttmann

The Customer Success and Support team at Community Phone is dedicated to ensuring customer satisfaction and retention by providing exceptional service and assistance. This team manages customer onboarding, addresses and resolves service issues, and helps customers maximize the use of their landline services. They also handle cancellations and work to understand and mitigate reasons for service termination to continually improve customer experiences.

Customer Success and Support

This department provides assistance and solutions to customers, ensuring their satisfaction and engagement with the company's products or services.

Customer Support

This department is responsible for designing, developing, and maintaining software products and systems.

Engineering Department

This department is responsible for driving revenue through the management and support of sales activities across various channels.

Sales Department

The Sales Team at Community Phone is responsible for identifying and engaging potential customers to promote and sell their dependable landline phone services. They work with both businesses (B2B) and households to increase subscriptions and ensure customer satisfaction, aiming to expand Community Phone's market presence and revenue.

Sales Team

The Engineering Team at Community Phone is responsible for developing and maintaining the software that powers our reliable landline phone services. This includes designing intuitive user interfaces, ensuring robust backend support, and integrating innovative features to enhance customer experience. Their work ensures our systems are user-friendly, efficient, and scalable.

Community Phone

Org chart

Teams

Customer Success and Support

Customer Support

Engineering Department

Sales Department

Sales Team

Engineering Team

Offices

Community Phone

Org chart

Teams

Customer Success and Support

Customer Support

Engineering Department

Sales Department

Sales Team

Engineering Team

Offices

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