CommunityWFM Provides cloud-hosted, 100% browser-based, forecasting, scheduling, adherence, WFM solutions for contact centers of all sizes.

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Information Technology

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Community WFM

Community WFM's headquarters in Richardson, TX, United States

Matthew Alrick Brown

Ryan Schanck

Peter A. Schmidt

Todd A. Cotharin

Matt Duncan

Thamer Hummadi

Gerry Gerbis

Benjamin Ketchersid

Michael Velasquez

Thomas Tritten

Brett Goldfarb

Anthony Johnson

This department oversees channel sales strategies and manages relationships with partners to drive revenue growth.

Channel Sales Management

The Leadership Team at Community WFM is responsible for setting the strategic direction of the company and overseeing its operations. Comprising the CEO, CTO, and COO, this team drives innovation in workforce management solutions, shapes company culture, and fosters growth while ensuring alignment with market needs and customer satisfaction. Their collaborative approach ensures that the technological and operational frameworks effectively support contact centers of all sizes.

Leadership Team

This department focuses on adapting products and services for various markets while overseeing marketing strategies to promote brand awareness and engagement.

Localization and Marketing

The Onboarding and Training Specialists at Community WFM are responsible for facilitating a seamless integration of new clients into the company's workforce management solutions. This team designs and delivers tailored training programs, resources, and support to help users effectively adopt and utilize the cloud-hosted platform, ensuring customer satisfaction and optimized contact center operations.

Onboarding and Training Specialists

The Sales and Customer Engagement team at Community WFM is responsible for driving growth through strategic channel partnerships and direct sales efforts. This team focuses on understanding customer needs, providing tailored solutions, and ensuring exceptional support, ultimately enhancing customer satisfaction and retention within the cloud-based workforce management space.

Sales and Customer Engagement

The Engineering and Development team at Community WFM is responsible for designing, building, and maintaining innovative cloud-based workforce management solutions. They leverage their expertise in systems engineering and software development to enhance product functionality, ensure system reliability, and deliver seamless user experiences for contact centers. This team collaborates closely with other departments to implement features that meet client needs and drive operational efficiency.

Community WFM

Org chart

Teams

Channel Sales Management

Leadership Team

Localization and Marketing

Onboarding and Training Specialists

Sales and Customer Engagement

Engineering and Development

Offices

Community WFM

Org chart

Teams

Channel Sales Management

Leadership Team

Localization and Marketing

Onboarding and Training Specialists

Sales and Customer Engagement

Engineering and Development

Offices

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