CommunityWFM Provides cloud-hosted, 100% browser-based, forecasting, scheduling, adherence, WFM solutions for contact centers of all sizes.

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Community WFM

Community WFM's headquarters in Richardson, TX, United States

Matthew Alrick Brown

Todd A. Cotharin

Kristi Edwards

Peter A. Schmidt

Thamer Hummadi

Gerry Gerbis

Benjamin Ketchersid

Thomas Tritten

Jeremy Pantalion

Brett Goldfarb

Matt Duncan

Ryan Schanck

The Engineering and Development team at Community WFM is responsible for designing, building, and maintaining innovative cloud-based workforce management solutions. They leverage their expertise in systems engineering and software development to enhance product functionality, ensure system reliability, and deliver seamless user experiences for contact centers. This team collaborates closely with other departments to implement features that meet client needs and drive operational efficiency.

Engineering and Development

The Onboarding and Training Specialists at Community WFM are responsible for facilitating a seamless integration of new clients into the company's workforce management solutions. This team designs and delivers tailored training programs, resources, and support to help users effectively adopt and utilize the cloud-hosted platform, ensuring customer satisfaction and optimized contact center operations.

Onboarding and Training Specialists

The Sales and Account Management team at Community WFM focuses on building and maintaining strong relationships with clients to drive sales growth and ensure satisfaction with the company's workforce management solutions. This team is responsible for identifying new business opportunities, managing key accounts, and providing strategic support throughout the sales cycle, all while collaborating closely with cross-functional teams to address client needs effectively.

Sales and Account Management

The Leadership Team at Community WFM is responsible for setting the strategic direction of the company and overseeing its operations. Comprising the CEO, CTO, and COO, this team drives innovation in workforce management solutions, shapes company culture, and fosters growth while ensuring alignment with market needs and customer satisfaction. Their collaborative approach ensures that the technological and operational frameworks effectively support contact centers of all sizes.

Leadership Team

The Quality Assurance Team at Community WFM is responsible for ensuring the integrity and performance of the company’s workforce management solutions. This team conducts rigorous testing and evaluations of software features, identifies areas for improvement, and implements quality standards to enhance user experience and functionality. Their efforts contribute to delivering reliable, high-quality products that meet the needs of contact centers.

Quality Assurance Team

The Sales and Customer Engagement team at Community WFM is responsible for driving growth through strategic channel partnerships and direct sales efforts. This team focuses on understanding customer needs, providing tailored solutions, and ensuring exceptional support, ultimately enhancing customer satisfaction and retention within the cloud-based workforce management space.

Community WFM

Org chart

Teams

Engineering and Development

Onboarding and Training Specialists

Sales and Account Management

Leadership Team

Quality Assurance Team

Sales and Customer Engagement

Offices

Community WFM

Org chart

Teams

Engineering and Development

Onboarding and Training Specialists

Sales and Account Management

Leadership Team

Quality Assurance Team

Sales and Customer Engagement

Offices

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