Patrick Dalton is a seasoned IT professional with over 20 years of experience, currently serving as Customer Support Manager at Commvault since May 2005. Dalton has successfully led global support teams, achieving a 98% customer satisfaction rate and consistently meeting KPI metrics. Responsibilities include overseeing two teams of 45 employees focused on Microsoft applications and Unix file systems/databases. Previous roles at Commvault include Technical Support Supervisor and Support Engineer, where Dalton gained extensive experience in technical guidance and troubleshooting. Earlier career experiences include working as an Exchange Admin at McGraw-Hill and as a Local Technical Support Engineer at GES. Dalton's educational background includes studies at Brick Computer Science Institute and Brookdale Community College.
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