Richard Klauser is an experienced professional in customer success and account management with a career spanning over a decade. Currently serving as Manager of Customer Success at Commvault since April 2019, Richard oversees a client book valued at over $9 million in annual recurring revenue and acts as a trusted advisor in post-sales relationships. Previous roles include Enterprise Customer Success Manager at Sparta Systems and New Relic, Inc., focusing on cloud and digital intelligence solutions, respectively. Richard also held positions at Datameer and Dodge Data & Analytics, where responsibilities included driving client adoption and retention efforts. Richard's career began as an Account Manager at Grundy Worldwide, specializing in insurance for antique and collector cars. Academically, Richard holds a Bachelor's Degree in Hospitality Management from Penn State University and a Master's in Education from Arcadia University.
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