John-Michael Coles specializes in leading operational and regulatory requirement building for global product launches. Currently serving as a Sr. Lead Program Manager at Compass, John-Michael is creating the first homegrown CRM for the company’s agents. Previously, as a Sr. Program Manager at Amazon, they managed key operational aspects for international expansions, achieving significant reductions in operational time and costs. John-Michael's earlier experience includes roles in program management, account management, and development, focusing on optimizing business processes and enhancing profitability. They hold a Bachelor’s degree in Philosophy from Southern Illinois University, Edwardsville.
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