Jonathan D.

Jonathan D. is a seasoned professional with extensive experience in customer success and technical training, currently serving as a Senior Customer Success Manager at Compass since June 2018. In this role, Jonathan oversees a significant enterprise portfolio, driving customer retention and SaaS adoption through strategic engagement and tailored success plans. Previous experience includes positions at Amazon, where Jonathan contributed as a Regional New Hire Trainer and Field Technician, and Apple, where Jonathan held various roles including Genius and Store Trainer, showcasing a strong foundation in technical support, training, and customer engagement. Jonathan is currently pursuing a Bachelor's degree in Information Technology at Miami Dade College.