Tim Faherty

Tim Faherty has a diverse work experience spanning over 14 years. Tim began their career at Verizon Wireless in 2008, where they held various roles such as Business Solution Specialist and Customer Service Representative. At Verizon, they handled high-risk accounts and provided information on products and services to customers. Tim also demonstrated expert negotiation, problem-solving, and troubleshooting skills.

In 2014, Tim joined HB, A Diversified Company as a Lead Service Agent. Tim handled inbound requests from Fortune 500 clients and utilized the Salesforce ticketing system to track service requests and technical resolutions. Tim efficiently coordinated schedules with technicians to meet service requirements. Later, they were promoted to Customer Solutions Supervisor, where they oversaw the Audio-Visual Customer Service Help Desk and led the onboarding and training of new hires.

In 2022, Tim moved to Diversified as a Client Success Manager. Tim acted as the primary point of contact for clients, building strong business relationships and serving as a trusted advisor. Tim ensured a positive client experience and helped clients realize value from their relationship with Diversified.

Currently, Tim works at Compt as a Customer Success Manager.

Tim Faherty attended Southern Connecticut State University from 2002 to 2007. Tim earned a Bachelor of Science (B.S.) degree in Communication during this time.