Barbara Cole

Barbara Cole has extensive experience in technical support and field service, primarily in the IT sector, starting from 1994 through the present. Currently serving as a 2nd Level Remote Desktop Support Analyst at CompuCom since 2005, Barbara supports users across various industries, troubleshooting both hardware and software issues. Previous roles include Senior On-site Desktop Support Analyst at Sanofi-Aventis, where Barbara excelled in resolving client issues, and Project Manager at ACS, overseeing a team of technicians and enhancing project productivity. Barbara's background also includes positions as a Sr. Field Service Technician and Associate System Consultant, among others, across various companies. Educational qualifications include A+ Certification from Delaware County Community College and a Computer Repair degree from RETS.