Ian Washington is a seasoned Technical Support Manager with extensive experience managing a Service Desk call center for a Fortune 500 company at CompuCom, serving over 250,000 users across the United States. Demonstrated success in hiring, training, and performance management, achieving a significant account revenue increase through strategic headcount reduction. Previously, as a Service Desk Team Lead at BAE Systems, Inc., Ian received multiple awards for exceptional team performance and customer service. Ian’s earlier roles include IT Manager at Smithtown Center For Perform, where significant online sales growth was achieved, and IT Support Technician at Flexible Business Systems, known for building strong client relationships and achieving rapid professional advancement. Ian holds a Bachelor of Science in Management Information Systems from the University at Buffalo School of Management.
This person is not in the org chart
This person is not in any teams
This person is not in any offices