Jim Biltz is a skilled Service Desk Technician at CompuCom, where responsibilities include first-level diagnosis and troubleshooting support for end-users, as well as documenting incidents. Prior experience includes serving as an Operations Analyst at Heartland Payment Systems, monitoring processing systems and recommending automation to improve efficiency. At T-Mobile, Jim held the position of Lead Technician, managing LTE tasks and verifying circuit delivery across wireless networks. Additional experience includes roles in protective services with Mary Kay Inc. and Perot Systems Government Services, alongside military service in the United States Marine Corps. Jim Biltz holds degrees in Information Technology with a focus on Cyber Security and Criminal Justice from West Texas A&M University, Collin College, and Greyson County Community College.
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