Kim Hicks has over two decades of experience in IT service management and process improvement, currently serving as an ITSM Business Systems BA at CompuCom since April 2005. In this role, Kim specializes as a Service Design Specialist, facilitating the transition of clients to ITIL-based organizations. Previous experience includes a position as a Process Specialist / Program Manager at BancTec, where Kim developed customer center processes and conducted financial analyses for improvements. Earlier in the career at CompuCom, Kim held the role of Sr. Technical Support Manager, overseeing the support of HelpDesk tools. Kim is an alumnus of Eastfield Community College.
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