Richard Powell

Richard Powell has a diverse work experience in various leadership roles in the customer service industry. Richard has worked as the Director of Global Service Desk Quality & Productivity at CompuCom, where they built a quality department and implemented improvement initiatives. Richard also served as a Business Analyst at TEKsystems, working on contact center redesign projects. Additionally, they have held positions such as General Manager and Vice President in call centers at Xerox Business Services, Charter Communications, Short's Travel Management, and Rosenbluth. At Rosenbluth, they achieved significant sales growth and managed multiple call center start-ups. Richard began their career as a Call Center Manager at G.E.

Richard Powell obtained a BA degree in Political Science from the University of Kentucky. Richard also holds a Six Sigma Blackbelt certification from Xerox.