Surya Teja is an experienced Application Engineer currently employed at CompuCom, specializing in designing and implementing advanced contact center solutions with a focus on IVR call flows, chatbots, SMS automation, and email routing using technologies like Twilio Flex and Studio. Prior to this role, Surya served as a Senior Technical Lead at HCLTech, working with Twilio Flex features and troubleshooting various communication operations within a CPaaS environment. Surya's background includes serving as a Technical Support Engineer at Twilio, where collaboration with cross-functional teams facilitated the development of new solutions and improved customer satisfaction. Additional experience includes technology support roles at Deloitte India, IKS Health, and Amazon, where responsibilities encompassed IT issue resolution, support operations, and revenue cycle management. Surya holds a Bachelor of Technology in Electronics and Communication Engineering from Malla Reddy Engineering College.
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