Tom Bailey

Tom Bailey is an experienced Program Director at Compucom, with a career spanning over 17 years. In this role, Tom oversees Service Desk operations, Onsite Support, and Project Support for a top financial client, managing a team of over 500 associates and nine Service Delivery and Project Managers. Previously, Tom served as a Senior Customer Service Delivery Manager, where Tom successfully led innovation initiatives and improved client relations. Tom's experience includes managing teams in technical service roles and ensuring high service levels while working as a dedicated onsite technician. Earlier in his career, Tom held positions at BancTec and ARAMARK, gaining expertise in field network support and service delivery management in the hospitality sector. Tom holds a Bachelor of Business Administration in Organizational Leadership from New Charter University.