Tom Goonan

Tom Goonan has extensive experience in IT service management and business operations, with a focus on enhancing service delivery and customer experience. Currently serving as Director of Service Experience & Portfolio Management at CompuCom since May 2014, Tom oversees the implementation of service offerings and collaborates on capability requirements and innovation strategies. Prior roles include Technology Services Director at CompuCom, IT Director at AdvoServ, and Senior Vice President of Business Operations at ii2P, where responsibilities ranged from IT service management to client services and human resources. At CSC, Tom directed the Americas Service Desk operations, emphasizing performance management and customer satisfaction. Tom holds a Bachelor of Fine Arts in Graphic Communications from Rutgers University - Camden.