Heidi Swain

Heidi Swain is a Training and Optimization Consultant at Thoughtful Concepts, LLC, and serves as the Lead Business Process Engineer at CompuNet, where they focus on enhancing workflows and improving user experience through technology integration. Previously, they held several roles, including EHR Manager and Operations Services Manager at Primary Health Medical Group, where they implemented significant process improvements and managed EMR systems to reduce physician burnout and enhance patient engagement. Heidi began their career in financial counseling at Virginia Mason Memorial and has a background in operations and administration project management at Primary Health, Inc. They are currently pursuing degrees in Computer/Information Technology Administration and Management at Trend and at Peninsula College.