Amanda Yates

Amanda Yates has extensive experience in service desk management, spanning over two decades within Computacenter. Currently serving as the Global Service Desk Manager for adidas, Amanda leads the transition of global service desk operations. Previous roles include Global Practice Lead for Service Desk Transitions, where Amanda globalized service desk transition methodologies, and Service Desk Transition Manager, focusing on IT process improvements for a new French-based global customer. Earlier positions included Head of Functional Service Lines and various managerial roles across Computacenter's Group Service Desk, where Amanda managed substantial teams, improved service delivery, and launched new service lines. Amanda's educational background includes studies at Dunstable College, Intec Business College, and Radcliffe Secondary School.