Andy Mullen

Andy Mullen is currently the Global Practice Lead at Computacenter, where they have been since 2015, focusing on providing Global Standards and frameworks for service desk excellence. Previously, Andy held various roles at Philips, including Operations Manager and Senior Process Manager, where they were recognized for significant improvements in key performance metrics and received multiple awards for outstanding client relations. They also worked in operations management at Sitel and Hoteles Catalonia, contributing to team growth and quality management processes. Andy is noted for their expertise in implementing Six Sigma initiatives to drive efficiency and enhance customer satisfaction.