Anna Ruohonen has extensive experience in leadership roles within customer service environments. Currently serving as a Team Leader at Computacenter since September 2012, Anna leads a team of 12-18 Level 1 Service Desk analysts, focusing on motivation and coaching to achieve KPI and SLA targets while managing multiple teams. Prior experience includes a role as Team Leader for Customer Service at ISSIMediaSystems SLU, where responsibilities encompassed team management, quality control, and performance reporting. Additionally, as Customer Service Manager at ISSIMediaSystems SLU, Anna oversaw multiple team leaders, handled escalations, managed payroll, and implemented process improvements, achieving significant revenue growth and exceeding customer service targets. Anna holds a Finnish Matriculation Examination Diploma from Tapiolan Lukio, completed in 1997.
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