Clifton Pointer is an experienced service management professional with a robust background in information technology and customer support. Currently serving as Service Manager at Computacenter US since November 2018, Clifton previously held the position of OnSite Support Service Lead at CompuCom for AstraZeneca, overseeing a team of 12 IT professionals and ensuring compliance with service level agreements. Prior to that, Clifton was a Help Desk Supervisor at MTM Technologies, managing a 24/7 support team for 10,000 employees and enhancing operational procedures. Additional experience includes a role as Senior Help Desk Analyst at JPMorgan Chase, Field Service Technician at United Electronic Services, and Sergeant E-5/Electronic Engineer in the United States Marine Corps. Clifton holds an Associate Degree in Education from Campbell University.
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