Edwin Galindo is a seasoned professional with extensive experience in service delivery, training, and management within the IT and customer service sectors. At ATENTO México, Edwin served as a Certified Trainer, facilitating training and monitoring effectiveness. Edwin progressed to various managerial roles at Computacenter, including Onsite Support Service Delivery Manager and Regional Service Manager for LATAM, overseeing operations across multiple countries. Prior experience includes IT Service Desk Delivery Manager at CompuCom, where strategic planning and service delivery were key responsibilities, and Car Accident & Casualties First Attention Supervisor at AXA, focusing on process optimization and customer experience. Edwin's career began as a Service Delivery Supervisor at TeleTech, where notable performance led to the adoption of improvements across multiple projects. Edwin holds a Bachelor of Business Administration from Universidad Autónoma Metropolitana.
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