Gail Davis is an experienced professional with extensive expertise in strategic management, transformation programs, and customer service improvement across various sectors, including telecommunications and IT services. At Openreach, Gail managed relationships with 580 communication providers to enhance customer performance and reduce complaints. In a subsequent role at Computacenter, Gail served as Expert Services Director, overseeing software and cloud services strategy and implementation, while also directing major transformation initiatives. Previous positions at BT included roles in performance analysis, knowledge management, and sales operations, driving customer experience enhancements and operational efficiency. Additional experience encompasses a brief tenure at Boeing Defence as Programme Director, leading a substantial team and managing critical infrastructure and relationship aspects. Gail holds a BA Hons in Sociology from Anglia Ruskin University.
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